At Hair Fibers, we value the satisfaction of our customers and strive to provide high-quality products. We understand that there may be instances where you may need to return or seek a refund for your purchase. To ensure a smooth and transparent process, we have established the following Refund Policy:
- Eligibility:
- This Refund Policy is applicable to all purchases of Hair Fibers made directly through our official website or authorized retailers.
- The policy is valid for a period of 7 working days from the date of delivery.
- Conditions for Refund:
- To be eligible for a refund, the Hair Fibers must be returned in their original packaging, unused, and in the same condition as when received.
- The Hair Fibers should not be damaged, tampered with, or altered in any way.
- Initiation of Refund Request:
- To initiate a refund request, please contact our customer support team within 7 working days from the date of delivery.
- You can reach our customer support through the designated channels provided on our website or contact the authorized retailer from whom you made the purchase.
- Return Shipping:
- The customer is responsible for the cost of return shipping.
- We recommend using a reputable shipping service with tracking capabilities to ensure the safe and timely arrival of the returned product.
- Refund Process:
- Once we receive the returned Hair Fibers and verify that they meet the eligibility criteria mentioned in section 2, we will process the refund.
- Refunds will be issued through the original payment method used for the purchase.
- Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
- Processing Time:
- We aim to process refunds within 7 working days from the receipt of the returned Hair Fibers.
- However, please allow for additional time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
- Non-Refundable Items:
- Hair Fibers that do not meet the eligibility criteria mentioned in section 2 will not be eligible for a refund.
- Additionally, any shipping charges incurred during the return process are non-refundable.
- Exchanges:
- At this time, we do not offer exchanges for Hair Fibers. If you wish to try a different shade or product, we recommend placing a new order.
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review the policy on our website before making any purchases. For any further inquiries or assistance regarding refunds, please contact our customer support team.
Thank you for choosing Hair Fibers. We appreciate your understanding and cooperation in adhering to this Refund Policy.
Refunds:
- If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order.
- To initiate a refund, please contact our customer service team at 0092-335-9999315 and provide details of your order and the reason for your request.
- Once your refund request is received and approved, we will process the refund to your original method of payment.
- Please note that it may take 7 business days for the refund to reflect in your account, depending on your payment provider.
Returns:
- We accept returns on unused and unopened products within 7 days of the delivery date.
- To return a product, please contact our customer service team at 0092-335-9999315 to obtain a return authorization.
- Returned products must be in their original packaging and condition, with all accessories included.
- Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- Once the returned product is received and inspected, we will issue a refund or exchange as per your preference.